TYPICAL PROBLEMS:
- Prices partially or totally not displayed
- Zero Totals displayed at Basket/Checkout
- 'undefined0undefined' displayed at
Basket/Checkout
LATEST INFO - Windows
Vista or Internet Explorer 8
Windows Vista or Internet Explorer 8 users
who have selected 'Enable protected
mode'
will need to edit their 'Trusted sites' settings
or Disable protected mode.
You are also urged to update your Java
Software.
PLEASE READ - IMPORTANT SETTINGS
Our site features require ALL Internet Explorer browsers to have
JavaScript enabled and to accept cookies.
This help topic describes how to enable JavaScript
by resetting browser security to a predefined level.
Once JavaScript is enabled, the browser must be configured to accept
cookies
Don't forget to open up a fresh browser
window after changing settings.
If you still have problems then we recommend you download the Firefox
Web Browser
Enable JavaScript
Use the following instructions to enable JavaScript in your Internet
Explorer browser:
1. In the upper right corner of your Internet Explorer browser,
click Tools.
2. Select Internet Options.
3. Click the Security tab.
4. In the Security level for this zone area, click
the Custom Level button.
5. In the Reset Custom Settings area, select
Medium-high from the Reset to menu.
6.
Click Reset.
7. Click Yes when asked Are you sure you want
to change the settings for this zone?
8. Click OK
to close the Security Settings - Internet Zone window.
Vista or IE8 users are also urged
to update their Java
Software
Don't forget to open up a new window after changing
settings
If this is confusing or you still experience problems we recommend
you download the Firefox
Web Browser
Enable Cookies
Use the following instructions to configure Internet Explorer to
accept cookies:
1. In the upper right corner of your Internet Explorer browser,
click Tools.
2. Select Internet Options.
3. Click the Privacy tab.
4. In the Settings area, click the Advanced
button.
5. In the Cookies area, clear the Override
automatic cookie handling check box.
6. Click OK to close the Advanced Privacy
Settings window
If this is confusing or you still experience problems we recommend
you download the Firefox
Web Browser
Trusted
Site Settings (for Internet Explorer 7 (Vista) or
Explorer 8 users who have selected Enable
Protected Mode)
1. In the upper right corner of your Internet Explorer browser,
click Tools.
2. Click the Security tab in Internet Options
3. In the Settings area, click the
green Trusted Sites tick
4 Click Sites to open the Trusted sites window.
5. Uncheck Require server verification .................
6. Type / Copy + Paste the two domain names below into the zone field
and click Add
http://www.denisebrown.co.uk
https://www.secure-server-hosting.com
7. Click Close to close the Trusted
Sites window
8. Click OK to close the Security
window
Don't forget to open up a fresh browser window
after changing settings
If this is confusing or you still experience problems we recommend
you download the Firefox
Web Browser
Disable Protected Mode -
only applicable to Windows Vista or IE8 users
You can use the following instructions to configure Internet Explorer to
totally disable
Protected mode but you may prefer to just edit your Trusted
site settings.
1. In the upper right corner of your Internet Explorer browser,
click Tools.
2. Select Internet Options.
3. Click the Security tab.
4. Clear 'Enable Protected Mode'.
5. Click OK to close the Security Settings
- Internet Zone window.
Don't forget to open up a fresh browser window
after changing settings |
